Some departments at Amazon will call customers, but Amazon will never ask you to disclose or verify sensitive personal information or offer you a refund you do not expect. Amazon will never ask you to make a payment outside of their website and will never ask you for remote access to your device. Be skeptical of email and unsolicited calls.The con artists are spoofing other organizations’ phone numbers to help disguise their calls and lend them credibility - including BBB’s number! That means they are probably using other companies' phone numbers, too, so watch out. The Federal Trade Commission published examples of these scam calls. The con artists will outright ask for credit card and account login details, or they will request remote access to your computer under the guise of “helping” to solve the issue. But no matter what the recording says, these scammers have the same goal: getting your personal information. The messages range from a fraudulent charge on your Prime card to a lost or damaged package to an unfulfilled order for an iPhone. The phone rings, and when answered, it is a recorded message claiming to be from Amazon stating there is a problem with your Amazon account.
Other times, the scammers claim that something is wrong with an order.īBB warns to be on the lookout for suspicious calls and emails in some cases, it looks like the call is coming from BBB. Better Business Bureau (BBB) has received reports that con artists are posing as Amazon employees, calling people, and claiming to need information about their account. Naturally, scammers are finding ways to cash in. Many consumers are shopping online - and ordering from Amazon.
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